ISO 9001:2015 is an international standard related to quality management system, applicable to any organization from all types of business sector and activities.
ISO 9001:2015 is based on seven quality management principles (all fundamental to good business practice). When fully adopted, these principles can help improve your organizational performance:
- Customer focus: organizations depends on their customers, and therefore need to shape activities around the fulfillment of market need.
- Leadership: is needed to provide unity of purpose and direction.
- Engagement of people: creates an environment where people become fully involved in achieving the organization’s objectives.
- Process approach: to achieve organizational objectives, resources and activities need to be managed as processes, with an understanding of how the outputs of one process affects the inputs of another.
- Improvement: adopting this as a part of everyday culture is a key objective for an organization.
- Evidence-based decision making: effective decisions are based on the logical and intuitive analysis of data and factual information
- Relationship management: such relationships will enhance the ability to create value.
BENEFITS OF ISO 9001:2015
- Involves Top management in the improvement of the Quality management System Facilitates the organization to become a customer-focused organization.
- Ensures sustained customer satisfaction by producing, delivering services and providing support functions that meet customer’s needs and expectations.
- Increases the effectiveness and efficiency of the organization through continual improvement in systems and products/services quality.